How
can I find a products?
Naturally Yours carries many prestigious and
international recognized skin care and beauty
brands. To view our product directory please
visit our homepage at
Naturally
Yours. You will see a
listing of the different brands on the left hand
corner of the page under the heading PRODUCT
BRANDS. If you are looking for a specific
item, you can also use our SEARCH TOOL on the
right hand side of the home page. Simply enter
the name of the product and click GO! and you
will see all the pages in which that product is
listed on our website.
How
do I know if a product is good for me?
We encourage our customers to consult with a skin
care specialist (Esthetician or Physician) prior to
purchasing new items. Most of our
product web pages are categorized by skin types.
For example, if you are looking for products that
are suitable for dry skin, you would view the
category of dry skin under that particular brand.
If you would like to take advantage of a free skin
care consultation with one of our experienced
estheticians you can reach them by 1) Posting a
message on our online Forum, for a quick response!
2) Calling our toll free number during business
hours at 1-866-336-7546, 3)Or by sending an
email.
You may also submit your question at
Free Skin Consultation.
What are my payment options?
We currently accept All major credit cards
and PayPal in Both US Dollar at
Our US Store and in Canadian Dollar at
Our Canada
Store . Note that we do not accept
payment by money-order, cheque or cash.
What is a billing address?
A billing address is the address to which a credit
card is registered. This is also the address
where credit card bills are received.
What is a shipping address?
A shipping address refers to the address that the
order is being shipped to. Note that this may be
different than a billing address with exception of
orders from Outside North America. Orders From
Outside North America can only be shipped to the
billing address unless written approval is provided
to us.
What
are my shipping options?
We offer 3 different shipping services for North
American destinations. They include Standard,
Expedited and Express Shipping. Standard
shipping delivery time takes anywhere from 5-12
business days. Note that this is an
approximation and that on rare occasions parcels may
take a longer time to reach their destinations.
Also note, that destinations in Alaska and Hawaii
and Puerto Rico generally take longer to arrive. For more
information regarding rates and delivery times
please visit
our shipping page. If You
are ordering from outside North America please select
"Outside North America" Shipping Options.
How
long before I receive my order?
We strive to make the delivery of packages as fast
as possible! Orders are processed within 24
hours, with the exception of holidays and weekends.
If an ordered item is out of stock or on backorder
processing time with may take longer. If the
processing time of a package is more than 7 business
days, the customer will be notified by email or by
telephone.
Once an order is processed and shipped it is subject
to the applicable delivery time. In general,
most customers receive their orders within 6-10
days.
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What
if my package is lost or not delivered on time?
We strongly urge customers to select the Expedited
Shipping option for their parcels, which insures
parcels for full insurance coverage and provides
them with tracking access. Because of the high
cost of shipping, we are unable to insure all
packages for their total value. If a parcel is
lost in transit and does not arrive at its North
American destination within 30 days, Naturally Yours
will open an investigation into the whereabouts of
that package. This entails working closely
with United States Postal Service and Canada Post to
locate the missing item. Once we have received
written confirmation that the parcel has been lost
we can either ship the customer a new package or
refund the customer for the amount paid.
What
if a product is on back order?
If a product that you have ordered is on back
order and will not be available for more than 7
business days we will contact you by email or by
telephone to notify you. At that point you
will have to confirm whether you would like us to
put your order on hold, ship the remaining items
separately (a separate shipping cost may apply) or
if you would like to cancel your order. Your
can call us toll free at 1-866-336-7546 or
email
to confirm your decision.
Can I
change my order after I have placed it?
If you would like to make changes to your order we
suggest that you call our toll free number at
1-866-336-7546 as soon as possible. If you
order is still pending and has not left our
facilities we can make alterations to the order at
your request. Once orders have been shipped no
changes can be made to the order.
I am not sure if my order went through?
If you have not received an email notification of
your order, please call us at
1-866-336-7546.
How can I obtain a discount coupon?
Here at Naturally Yours we work hard in providing
great promotions and pricing on our many skin care
brands. Returning customers will be notified
of promotional items and discounts by email or by
mail.
How do I know
if I am qualified for a Free Gift?
On the homepage of each individual brand you can
view the list of available Gift with Purchase
promotions for that line. Please read the
details on the terms of eligibility for the Gift
with Purchase carefully. Customers are
eligible for one Gift per Order, unless
otherwise indicated on the homepage of that brand.
If multiple Gift with Purchase promotions are added
to your order, we will ship you only the first one
selected on the list. If a gift has been
selected in the order, but the terms of eligibility
are not met, the Gift with Purchase will not be
included in the order.
How do I get free samples?
Free trial size samples are included with every
order. We will randomly select trial
samples based on items you have ordered. Some
manufacturers do not produce trial size samples of
their products and some items may not be available
for sampling-instead samples from other skin care
brands will be added to your order. Due to high
demand we cannot ship out samples separately. If you
are interested in a specific product and would like
to request a sample of it to be included in your
order, please indicate under the SPECIAL
INSTRUCTIONS section at the time of Checkout.
Are
you a wholesaler?
Please note that we are only an authorized
retailer for the brands that we represent.
We do not sell wholesale. If you are a
professional esthetician please contact the
manufacturer/distributor in your area directly for
more information. We cannot not offer their
contact information.
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